Microform’s plans to grow their subscription business were constrained by technical limitations from their legacy access system. Technical debt was building up, code complexity made interface upgrades costly and time-consuming, and they required expertise to effectively manage content, customers and usage.
Switching to LibLynx Connect allowed them to confidently move ahead with improvements to their user experience and freed up valuable technical resources. Their new, web-based CRM makes it easy to administer collections and all customers types from a single interface. And they can relax knowing that they have an effortless upgrade path to support their future access needs.
Best of all, their time spent resolving access issues for British Online Archives has fallen by 80%!
Learn more about why Microform chose us, and why the integration was effortless, in our Case Study.